Refund policy

Return and Refund Policy
At PSO Pop-up Store, every product is made to order and printed specifically for you. Due to the personalized nature of our items, we do not accept returns, exchanges, or refunds for change of mind or ordering the incorrect size.
However, your satisfaction is our top priority. We accept returns and replacements exclusively in the event of a defective, damaged, or incorrect item (wrong design, wrong item, or wrong size received from our side).
1. Claims Deadlines (Defective Products)
If your product has a manufacturing defect or was damaged during transit, you must contact us within the following timeframes:
  • Customers in Switzerland and Rest of the World (Non-EU): You have 7 calendar days from the date of delivery to report the issue to us.
  • Customers residing in the European Union (EU): In accordance with EU consumer protection laws, you have 14 calendar days from the receipt of your order to exercise your right to claim a defect or non-conformity.
Any claim received after these deadlines will unfortunately not be eligible for processing.
2. How to Report a Defect
To obtain a free replacement or a refund, please follow these simple steps:
  1. Send an email to: contact@porscheswissowners.ch.
  2. Include your order number and your full name.
  3. Attach clear photos of the product showing the manufacturing defect, damage, or sizing error.
  4. Attach a photo of the shipping label on the package (if available).
3. Resolution
Once the photos are reviewed and approved by our team (in coordination with our print provider):
  • If the defect is confirmed, we will immediately produce and ship a free replacement item at no extra cost to you.
  • If a replacement is unavailable (e.g., product out of stock), we will issue a full refund to your original payment method.
Important Note: Please do not ship items back to the manufacturer or the return address on the package without prior written instructions from our customer service.